Case Manager, Student Academic Support

at University of British Columbia, Vancouver, Canada

Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on ubc.wd10.myworkdayjobs.com.

Salary

Not given in the advert

Closing date

Open until filled

Start

Not given in the advert

First seen

11 November 2026, on a public job listing

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The advert

Job Title

Case Manager, Student Academic Support

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level C

Job Family Group

Staff - Non Union

Department

Student Academic Services | Dean's Office, Faculty of Graduate and Postdoctoral Studies

Compensation Range

$7,727.33 - $11,112.00 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Job End Date

Ongoing

Posting End Date

November 18, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Please provide a cover letter as part of your application as applications without a cover letter will not be considered.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Case Manager, Student Academic Support, is responsible for managing complex graduate student cases, particularly with regard to the intersection of academic progress and financial, interpersonal and health situations which jeopardize student success and/or well-being. The incumbent serves as a primary point of contact for students, staff and faculty who seek assistance with addressing complex situations and is responsible for managing G+PS involvement in cases through to resolution. Formulates comprehensive intervention plans based on detailed information and histories collected from all appropriate parties, and provides advising, guidance, policy interpretation and referrals as appropriate. In collaboration with relevant parties and other support professionals, formulates and enacts plans to address complex situations. Provides direction to students, staff and faculty on administrative actions that are required to support resolution plans for complex cases. Works in collaboration with the Faculties and other University departments, student organizations, and other units that support students.

Organizational Status

Reports to Director Student Academic Support. Works cooperatively as a member of a team of Student Academic Services, playing an integral role in identification and case management of students of concern. Interacts with senior academic and administrative staff within the University, particularly in graduate programs and other student service units such as Centre for Accessibility, Student Support Services (Early Assist), Student Conduct and Safety, Student Housing, International Student Development, Enrolment Services, the Ombuds Office, Legal Counsel, Senate and other units related to graduate student success and well-being.

Work Performed

Complex Case Management - 90%

Complex Case Management:

• Manages large caseload of complex, highly sensitive and diverse graduate student/graduate program advising, particularly in relation to the intersection of academic progress and financial, personal and health difficulties which jeopardize student success, from initial consultation through to completion/resolution

• Serves as a primary point of contact for graduate students, staff and faculty who seek assistance with addressing and advising on complex situations

• Draws on policies, procedures, best practices and past precedents to determine best course of action

• Collects and reviews relevant facts and evaluates multiple components pertaining to a graduate student case, drawing on knowledge of academic program and student wellness when making an initial assessment through a structured independent judgment process, and works with program and appropriate units to come up with a plan for support.

• Formulates intervention plans based on detailed information and histories collected from all appropriate parties, often employing highly active listening, personal interviewing, and documentation retrieval activities.

• Provides direction to students, staff and faculty on administrative actions that are required to support resolution plans for complex cases (e.g. leaves of absence, extensions to candidacy and program, alternative registration statuses, etc.)

Advising and Cross-Unit Coordination:

• Provides comprehensive and direct advising, guidance, referrals and policy interpretations to graduate students, staff and faculty via in-person or remote meetings, phone, and email; escalates highly complex cases as appropriate to Associate Director and Director, Student Academic Support, and Assistant/Associate Deans or Dean and Vice-Provost as needed.

• Advises students in navigating university systems and accessing campus and community support services.

• Consults with Counseling Services, Student Health Services, Access and Diversity, International Student Development, Enrollment Services, Ombuds, UBC Legal, Student Conduct and Safety, Student Housing and other units regarding students of concern and liaise with these and other University departments to expedite resolution of problems

• Develops and maintains relationships with graduate faculty, Department Heads, Deans.

• Develops and maintains relationships with campus and community resources, in order to coordinate initiatives and supports for graduate students and to identify gaps.

Complex and At-Risk Student Support:

• Serves as main G+PS liaison to the Managers, Student Support Services and Student Conduct and Safety teams within the VP Students office to coordinate and lead appropriate responses to Early Assist submitted for graduate students.

About University of British Columbia

Type

University

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