Residence Life Manager

at Northeastern University London, London, United Kingdom

Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on northeastern.wd1.myworkdayjobs.com.

Salary

Not given in the advert

Closing date

Open until filled

Start

Not given in the advert

Visa sponsorship

The advert doesn’t say.
Northeastern University London holds a Home Office licence to sponsor Skilled Worker visas (rated A), on the register of 5 November 2026.

First seen

29 October 2026, on a public job listing

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The advert

About the Opportunity

Position overview

Department

Residence Services, Residence Life; Student Life

Location

Devon House, Marble Quay, and Portsoken. (Zone 1 London) Occasional site work at Residence Halls (Aldgate, Shoreditch, Spitalfields areas) Minimum of 3 days working in office, up to 2 days working from home.

Term

Full-time; permanent

Salary Range

Up to £51,000 per annum, depending on experience

Benefits

The university supports staff maintaining a good work/life balance, offering flexible working and parental leave opportunities, an Employee Assistance Programme as well as optional private medical insurance, season ticket loans and a cycle to work scheme. Tuition fee remission is also available. Employees are automatically enrolled in the University’s pension scheme with a minimum 4% contribution. They may also join the Salary Sacrifice plan to make additional tax efficient pension contributions. The University matches 4% as standard, rising to 8% maximum for higher contributions. Employees can tailor their contributions with support from an appointed independent financial advisor. Direct Reports Community Supervisors Reports to Head of Residence Services

Start

ASAP

The Role

Northeastern University London (the University) is hiring a Residence Life Manager (RLM) to be based in London, England. Under the supervision of the Head of Residence Services, RLMs are responsible for the day-to-day management of the residential experience for all Northeastern University London students living in university partnered residence halls. RLMs will directly line manage 2 Community Supervisors (CSs), and collectively oversee the Community Supervisor team, to aid in the management of the Residence Life Program which helps support the physical, emotional, social, and academic needs of approximately 1000 Northeastern University first-year students and/or study abroad students participating across multiple programs. RLMs will work collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the institution. This is an in-person, live-out position that requires staff to work from a campus location. The person in this role will serve within an on-call rotation and will be required to work occasional nontraditional hours (evenings, weekends, bank holidays, etc.).

Duties and Responsibilities

Supervision

• Supervise and support a team of 1-2 live-in Community Supervisors (CSs) and their teams of live-in Community Coordinators.

• Provide developmental feedback and coaching support, and help develop skills in community support, crisis management, conflict resolution and leadership among the Community Supervisor team. ● Lead, engage and motivate employees; actively support a positive culture on your team.

• Provide an effective process for performance management and development that provides measurable goals, clear expectations, and solid direction to each team member.

• Address unsatisfactory employee performance including developing, delivering, and monitoring performance improvement plans.

• Administer and ensure compliant with university policies and procedures.

• Oversee the training, onboarding, and ongoing professional development of the Community Supervisors.

Community & Student Development

• Serve on various university working groups/ committees to improve site specific communication and operations.

• Continuously show innovativeness and develop best practices in relation to the University's residential experience, community engagement, and student support.

• With support from the Community Supervisors, develop training and programming initiatives to aid in the development of the Community Coordinators in areas of programming, crisis management, conflict resolution, and creation of sense of belonging.

Crisis intervention & On-Call

• Participate in an on-call rotation for cases and after-hour emergencies requiring escalation to senior management.

• Be a key member of the University's Case Management team, reporting on students of concern, and showing leadership when planning and responding to any required actions.

• During crises and escalated emergencies, display clarity of thought, clear leadership, and decisive action to achieve clear resolutions prioritising staff and student wellbeing throughout.

• Appropriately manage risk by continual assessment, implementing mitigating factors, and utilising additional resources as necessary. Communicating changes to risk to relevant stakeholders.

Third-Party Accommodation Relationship Management

• Hold overall accountability for the University’s relationship with third-party accommodation providers, ensuring contractual obligations and service standards are being met consistently.

• Conduct regular strategic reviews with provider management to assess performance, address systemic issues, and strengthen working relationships at a senior level.

• Receive and review escalated complaints and unresolved concerns from the Supervisor(s), taking ownership of formal resolutions process and liaising with providers where required.

• Use data and trend reporting from the Supervisors to identify recurring issues, challenge provider performance and drive service improvements that directly impact the student experience.

• Ensure clear processes are in place for issue reporting, escalation and resolution and that ensure both staff and students understand how concerns are managed.

• Represent the University’s interests in any formal discussions with third-party providers.

About Northeastern University London

Type

University

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