IT Assistant

JOB DETAILS Type of contract : Service Contract Level : SC5 Hiring Unit : Sector For Administration and Management (ADM) Duty Station : Bangkok Work location : On site Duration of contract : 12 months Initial three (3) months probationary period; renewal subject to satisfactory performance and availability of funds. Hiring open to : External candidates Application deadline (Midnight UTC+7 Time) : 08/06/2026 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism Only candidates who have the right to live and work in Thailand may apply for this position.BACKGROUND The United Nations Educational Scientific and Cultural Organization Regional Office in Bangkok and Office for UN Coordination for Asia and the Pacific (UNESCO Bangkok), established in 1961 and evolving in roles over the years, oversees UNESCO's programs in education, natural sciences, ocean sciences, social and human sciences, culture, and communication and information across seven countries: Afghanistan, Cambodia, Lao PDR, Myanmar, Singapore, Thailand, and Viet Nam. It coordinates national activities through offices in Kabul, Phnom Penh, Ha Noi, and Yangon (antenna office). As a key player in regional educational coordination and capacity development, UNESCO Bangkok leads the SDG4-Education 2030 Agenda covering 46 Member States and three Associate Members. MAIN TASKS AND SERVICES Under the authority of the Regional Director of the United Nations Educational Scientific and Cultural Organization (UNESCO) Regional Office in Bangkok and the Office for UN Coordination in Asia and the Pacific, and direct supervision of Chief of Administration and Finance Office, working in close collaboration with the UNESCO IT team, the IT Assistant provides technical support to the Office. The Position focuses on various information technology support duties to ensure the smooth delivery of corporate IT services, Online and Hybrid Events and Digital Media Support. The incumbent is responsible for understanding the corporate setup, rules, regulations, and policy and fulfilling all the needed competencies, skills and certifications. Key functions, accountabilities and related duties or tasks include: 1. IT and End-user Support ServicesThe Service Contract Holder will provide first line IT assistance to ensure continuity of daily operations and effective use of UNESCO systems and tools.1.1 Deliver first line IT support to users, addressing hardware, software, connectivity, and collaboration tool issues, including those directly related to online and hybrid events.1.2 Respond to incident calls and service requests, resolving issues at the first point of contact where possible and escalating more complex cases in line with established procedures.1.3 Carry out scheduled service requests such as equipment installation and removal, hardware replacement, software deployment, LAN connections, site surveys, and equipment return to stock.1.4 Accurately document all support actions and outcomes in the automated tracking system, ensuring clear records of issues, resolutions, and follow-up actions.1.5 Provide basic guidance and on-the-job training to end-user on standard UNESCO applications, systems, and digital collaboration platforms, with particular attention to tools used for virtual and hybrid meetings.1.6 Identify recurring issues or systemic weaknesses and propose practical improvements to enhance service quality, reliability, and user experience.ORGANIZATIONAL CONTEXT 2. Online and Hybrid Events and Digital Media SupportIn parallel with the IT and end-user support services, the Service Contract Holder will serve as a contact person for the planning and delivery of online, hybrid, and in-person events, ensuring reliable, high-quality audiovisual (AV) and digital collaboration experiences.2.1 Plan, install, configure, test, and operate audiovisual and conferencing systems for meetings, webinars, conferences, and hybrid events, providing real-time tech