Sports Hub and Holiday Camp Manager

We are seeking a talented, customer-centric Sports Hub Manager, who will be responsible for the day-to-day management of our Sports Centre and Facilities as well as lead on the planning and delivery of our popular holiday camp programme. This role is perfect for an experienced sports and leisure manager who is passionate about creating fun, active and engaging experiences for young people through the holiday camp programme, as well as running the sports centre throughout the year. You will be involved with but not limited to the following duties: continuing to develop the holiday camp programme; overseeing the smooth running of the Sports Hub and outdoor sports areas; developing customer relationships; ensuring safety of the clients; heading up team recruitment, training and development, shift rostering; coaching; general running of services; administration; dealing with customers questions; First Aid; and health and safety. The successful candidate will have a strong sporting background, excellent communication and customer service skills, a background in leisure management and a genuine love of the company of children. There will be occasional evening and weekend working to cover the Sports Facilities opening times. Main Responsibilities: The following are a summary of the kinds of tasks expected. This is not an exhaustive list. General: Maintain operating procedures, including risk assessments. Oversee maintenance, cleaning; recruiting, training, and supervising staff, including managing staff rotas Carrying out health and safety checks on the equipment and site to include weekly and monthly checks, reporting any maintenance issues to the facilities team Carry out regular benchmarking of our offering against that of competitors, reviewing revenue streams and taking a data driven approach to developing programmes that maximise revenue and usage of facilities. Handling complaints and incidents, e.g., accidents, emergencies, or theft. To be responsible for the work programme of the casual coaches, and Sports Attendants. Holiday Camps: Child safety is our key priority; the welfare of the children is paramount Develop the camp offering for each holiday camp programme, liaising with third parties and internal colleagues, and lead on the planning, administration, preparation and delivery Work with HR to ensure effective staff coverage, leading on the recruitment of staff where required as well as the creation of staff rosters Supervision responsibilities include lunch, morning, and afternoon breaks, implementing our behaviour management policy, overseeing the use of equipment and upholding health and safety standards and procedures Create all required promotional materials for the weekly activities and work alongside the marketing and communications department to actively promote and engage consumers During camp season, ensure effective staff coverage 8am to 6pm, act as head coach during the holiday period, installing a positive and enjoyable working