Security Systems Consultant

at McGill University, Burnside Hall, Canada

Listed on EduAtlas: live education jobs from employers’ own careers pages and public job services. Apply on mcgill.wd3.myworkdayjobs.com.

Salary

Not given in the advert

Closing date

Open until filled

Start

Not given in the advert

Type of post

IT and technicians
A support post, not a teaching post.

First seen

13 November 2026, on a public job listing

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The advert

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Position Summary:

Support the IT infrastructure with specific emphasis on Security Systems. The incumbent will work closely with clients and other IT Professionals to assess needs, design, build and test security systems using the McGill University’s standards. Other responsibilities include configuration of release packages and promotion of code between environments.

Primary Responsibilities:

• Provide Level 1 technical support within the ITS workflow assignments specific to Security Systems

• Troubleshoot and research resolutions for simple incidents related to Security Systems

• Provide status reports from Service Now and problem summaries.

• Provide technical training and mentorship to the NCS external resources

• Opening of facility work orders and appropriate follow-ups to ensure resolution.

• Participate in software/hardware upgrades including planning, scheduling and testing.

• Maintain Security Systems inventory by ensuring minimal stock is always available and liaising with external vendors to gather quotes for the replacement of defective equipment and send for processing.

• Process the service requests accordingly to the work-instructions and procedures for different clientele

• Review documents prepared by professionals for tender process Make recommendations to external stakeholders users as: Architects, Security consultants, MECH-Elec Engineers and explain solutions in non-technical terms.

• Meet the objectives of the unit in delivering quality and efficient customer service and assistance in a timely manner

• Identify, isolate and communicate problems from, and to, all levels of internal service partners. Ability to be assertive and control conversations to gather relevant facts.

• Verify work with attention to detail, works independently, manage multiple priorities and operate in a fast-paced and demanding environment.

• Represent the team in project meetings with customer and technical areas.

• Keeping abreast of new technology and best practices

• Perform other duties as assigned by manager.

Minimum Education and Experience:

Education: DEC

Experience: Three (3) years’ related experience

Other Qualifying Skills:

• BSP certification

· Strong technical background with ability to work in a fast-changing environment and to learn new tools/applications quickly.

• Technical understanding of distributed computing platforms, batch processing and change control concepts.

• Keeping abreast of new technology and best practices

• Demonstrated organizational, interpersonal, communication and problem-solving skills.

• ITIL concepts or similar

• Work well with minimal direct supervision

• Functional knowledge of Security Systems, Maintenance and Repairs processes

• Good technical knowledge of IT Infrastructure systems

• Knowledge of LENEL, GENETEC and other major Security Systems software/system

• Good understanding of IP management tools such as IPAM

• Basic knowledge of concepts related to Security Systems over the network

• Functional understanding McGill’s division 27 and division 28 standards

· Experienced with working environments that deal with high volume of-calls and emails.

· Strong English and French, spoken and written.

• undefined

About McGill University

Type

University

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