Group IT Service Desk Coordinator
at Nesta, London, United Kingdom
Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on job-boards.eu.greenhouse.io.
- Salary
- Not given in the advert
- Closing date
- Open until filled
- Start
- Not given in the advert
- Type of post
- IT and technicians
A support post, not a teaching post. - First seen
- 8 November 2026, on a public job listing
On job-boards.eu.greenhouse.io · Send it by: WhatsApp · LinkedIn · Email · X
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The advert
About Nesta
Nesta is a research and innovation foundation that designs, tests and scales solutions for the biggest challenges of our time.
Driven by a vision to improve the lives of millions of people, our focus up to 2030 is on three missions: breaking the link between family background and life chances, halving obesity and cutting household carbon emissions.
We work with partners across the public, private and third sectors to develop high-potential solutions and test them as they evolve, drawing on deep expertise in qualitative and quantitative research, data science, behavioural science and design.
Once confident in the effectiveness of a solution, we are relentless in the pursuit of scale. We create and make the case for ambitious national policy proposals, develop consumer-facing products and services, spin out and support commercial ventures and harness the power of the arts to shape national narratives.
We extend our impact through two specialised units that help others to solve complex problems and achieve their missions. BIT applies a deep understanding of human behaviour to help clients achieve their goals. Challenge Works designs and runs challenge prizes to spark innovation in science, technology and society.
Together, we are building a powerful ecosystem for innovation that delivers proven solutions to create lasting, positive change.
Whatever it takes
Everyone works at Nesta because we are driven by a deep commitment to our missions. A guiding principle of our culture is that we do whatever it takes to achieve them, bringing our best to all our work. You can read more about our culture on our website .
We are recruiting for a Group IT Service Desk Coordinator
Overview
Nesta is seeking a Group IT Service Desk Coordinator to join our friendly Service Desk team, supporting colleagues across all organisations within the wider Nesta Group, such as BIT.
This is an entry-level role and a great first step into an IT career. Whether you’re starting out after college or university, changing careers, or already have some helpdesk experience, we care most about your enthusiasm, problem-solving and communication skills - and we’ll give you the training and support to grow.
You’ll handle 1st and light 2nd line support, resolving tickets and helping people get back to work quickly. You’ll be one of a team of four, reporting to the Group IT Service Operations Manager.
The Role
• Be a friendly first point of contact for IT support across the Nesta Group
• Log, prioritise and resolve support tickets in Jira Service Management, keeping users updated and escalating where needed
• Troubleshoot everyday Google Workspace and Microsoft issues, such as accounts, email, calendars, Drive and sharing permissions
• Build, set up and maintain Windows and Mac laptops and desktops
• Set up and support meeting room and video conferencing technology
• Install and maintain workstation equipment (laptops, monitors, peripherals, etc)
• Create and manage user accounts, groups and access, supporting new starters and leavers through onboarding and offboarding
• Provide training and guidance to end users
• Keep our hardware and software asset records accurate
• Write and improve knowledge base articles and ‘How to’ guides
• Help colleagues get the most out of the tools they use
• Liaise with third-party suppliers on repairs, orders and support cases
• Get involved in IT projects as your skills develop
The Technology
Day to day use of:
• Google Workspace (our main productivity platform)
• Microsoft 365 and Office apps
• Windows 10/11 and macOS (a mainly Windows estate, with a growing number of Macs)
• Jira Service Management (ticketing)
• Jump Cloud (identity and device management)
• Apple Business Manager
• Slack
You don’t need experience with all of these but some experience would be advantageous – we’ll teach you what you need.
The Person
Essential