Staff Cloud Services Engineer
at Pearson, Bangalore, India
Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on hccz.fa.em3.oraclecloud.com.
- Salary
- Not given in the advert
- Closing date
- Open until filled
- Start
- Not given in the advert
- Type of post
- IT and technicians
A support post, not a teaching post. - First seen
- 6 November 2026, on a public job listing
On hccz.fa.em3.oraclecloud.com · Send it by: WhatsApp · LinkedIn · Email · X
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The advert
Job Title – Staff Cloud Service Engineer III (Microsoft 365 Email Security & SMTP)
Role Overview
We are seeking an experienced Email Security & Microsoft 365 Messaging Engineer to own engineering, operation and continuous improvement of enterprise email platform, mail flow and email security services across a global estate. This is a hands-on technical role for a professional who can take ownership of complex incidents and engineering work, not an entry-level or developmental position.
The successful candidate will manage, evolve, support Exchange Online, Microsoft Defender for Office 365, Microsoft Purview, Cisco secure email gateways, SMTP relay services Public DNS configuration and hygiene adhering to industry standards. They will work with security, identity, network and application teams, and with suppliers, to keep email secure, deliverable, compliant and reliable.
Key Responsibilities
• Manage the configuration of Cisco secure email gateways, including inbound and outbound routing, policies, quarantine and encryption.
• Design, manage and troubleshoot Exchange Online services, including transport rules, connectors, accepted and remote domains, mailbox and distribution group settings, and migrations.
• Design, configure and optimize Microsoft Defender for Office 365 policies, including anti-spam, anti-phishing with impersonation protection, anti-malware, Safe Links, Safe Attachments and pre-set security policies.
• Own email authentication for all company domains: SPF, DKIM, DMARC
• Design and support SMTP relay and application email services
• Onboard and govern applications, devices (such as multifunction printers and scanners) and SaaS platforms that send email on behalf of company domains, making sure they are authenticated, approved and documented.
• Investigate and remediate phishing, business email compromise, spoofing and malware campaigns with the Security Operations team, using Threat Explorer, message trace, Advanced Hunting and automated investigation and response.
• Monitor mail flow health, deliverability, queue and reputation issues, using Exchange Admin Centre, Defender portal, message trace, Microsoft 365 Service Health and gateway reporting.
• Support Microsoft Purview controls that apply to email: data loss prevention, sensitivity labels, message encryption, retention, eDiscovery and journaling.
• Use Service Now and Jira to manage incidents, requests, problems, changes and project activities in line with operational processes.
• Create and maintain designs, runbooks, mail flow diagrams, standards, domain and sender inventories, and knowledge articles.
• Provide clear technical guidance and knowledge transfer to service desk teams, application owners and other engineers.
Role Scope & Technical Ownership
This is an experienced engineering role responsible for independently handling complex work, making sound operational decisions and contributing to the technical direction of messaging and email security. It includes broad technical ownership across:
• SMTP relay services for applications, devices and third-party platforms.
• Exchange Online, and mail flow architecture, including routing through secure email gateways.
• Microsoft Defender for Office 365 and the wider email threat protection stack.
• Domain and sender governance: SPF, DKIM, DMARC enforcement and the inventory of approved senders.
• Email-related identity and access controls, including Conditional Access, modern authentication and the removal of legacy protocols.
• Email data protection and compliance with Microsoft Purview.
• Technical leadership during email incidents, including deciding when to block, quarantine, reroute, roll back a change, escalate or engage a specialist.
• Global service delivery, Incident, Change and Problem Management, root-cause analysis and preventative actions.
• Automation with Power Shell (Exchange Online, Microsoft Graph), Power Automate and Logic Apps to improve operations and reporting.
• Mentoring less-experienced engineers and service desk teams.
Skills & Experience
Exchange Online & Messaging
• Hands-on professional experience engineering and supporting Exchange Online in a large enterprise.
• Strong knowledge of mail flow: connectors, transport rules, accepted domains, centralized mail transport, and routing through third-party gateways.
• Experience with mailbox types, shared and resource mailboxes, distribution and Microsoft 365 groups, permissions and migrations.
• Confident use of message trace, Exchange Admin Centre, Microsoft 365 Service Health and Microsoft support escalation.
Email Security
• Practical experience configuring and tuning Microsoft Defender for Office 365
• Experience administering secure email gateway
• Detailed understanding of SPF, DKIM, DMARC, ARC, MTA-STS and TLS, and experience moving domains to DMARC enforcement.
• Experience investigating phishing, spoofing and business email compromise with Security Operations teams.