Senior Manager, HR Applications and Support

at University of Ottawa, Main Campus, Canada

Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on uottawa.wd3.myworkdayjobs.com.

Salary

Not given in the advert

Closing date

Open until filled

Start

Not given in the advert

Type of post

Administration and business
A support post, not a teaching post.

First seen

30 October 2026, on a public job listing

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The advert

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

IT Infrastructure and Systems

# of Open Positions:

Faculty/Service - Department:

Fin-HR Applications and Support, Financial Resources

Campus:

Main Campus

Union Affiliation:

N/A

Date Posted (YYYY/MM/DD):

2026/07/30

Applications must be received BEFORE (YYYY/MM/DD):

Hours per week:

35

Salary Grade:

Non-Union Grade NM2

Salary Range:

$118,675.00 - $148,344.00

Position purpose:

Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are reliable, scalable, and aligned with institutional priorities and business needs. Provides overall direction for application management, enhancement roadmaps, and service delivery, with a strong focus on optimizing performance, enhancing the user experience, and maximizing value.

Leads a multidisciplinary team of experts responsible for system configuration, reporting, support, and innovation. Fosters a culture of accountability, collaboration, and continuous improvement, enabling high-quality service delivery and ensuring responsiveness to evolving operational demands. Partners with business leaders and stakeholders to translate strategic objectives and operational requirements into effective, sustainable technology solutions that improve efficiency and support informed decision-making.

Drives the prioritization and execution of initiatives in a dynamic environment with competing demands, balancing immediate operational needs with long-term strategic goals. Ensures strong governance, effective change management, and the successful delivery of system enhancements and reporting capabilities. Monitors system performance, service levels, and user satisfaction to identify opportunities for optimization, innovation, and ongoing improvement.

*The position will remain posted until the role is filled.

In this job, your responsibilities will include:

• Team leadership: Manages a team of business analysts and technical experts. Provides administrative and technical direction to its team and ensures its applications’ development, configuration, maintenance, and improvement, and support of users with the highest standards. Recruits staff, drives performance, identifies development needs, mentors, and recommends appropriate training strategies. Promotes a positive work environment, adaptability, and a culture of continuous improvement, and resolves conflicts as needed.

• Workload and project management: Plans and monitors operational pipelines and projects by leading, supervising, negotiating, and coordinating the efforts of multiple interdisciplinary stakeholders. Establishes operational dashboards, project plans, project management structures, and control methodologies so requests and projects are completed on time and, if applicable, within budget. Ensures that risks are monitored and that risk mitigation strategies (including critical path analysis) are implemented when necessary.

• Process management: Oversees the design of system workflows by using expert knowledge to match business requirements to technology options. Performs business process analysis techniques and collaborates with internal and external stakeholders to deliver value-added solutions while optimizing controls, standardization, and efficiency. Applies the concepts and principles of change management, ensures that appropriate communication strategies are put in place with respect to operational pipelines, new projects and business process changes.

• System changes: Collaborates and works proactively with technical and business stakeholders (at all levels) to benchmark, review, recommend and execute developments to meet business needs and manage expectations. Builds business cases (as needed). Understands system interdependencies, aligns with other sectors on preventing cross-system or cross-module issues, and implements testing strategies. Once a change is approved, ensures the adoption of change and project management techniques and regular updates to business stakeholders.

• Continuous improvements: Stays abreast of new technology, work methods, and techniques associated with its application portfolio. Proactively seeks opportunities to learn and leverage new market trends and emerging technologies and seeks the input of subject matter experts to understand their applicability. In collaboration with IT experts, builds the deployment, testing, and migration (if applicable) strategies around changes, releases, and improvements. Oversees the execution and communication of improvements and ensures a successful transition from testing to production environments.

• User support and training: Maintains and strengthens relationships with key stakeholders and is a key point of contact for escalated questions and concerns. Allocates the resources to train and support end-users and maintain user guides and videos. Supports change management and communication initiatives and ensures the team has a customer-service excellence culture.

• Reporting: Enables decision-making for faculties and services by allocating and coordinating the resources needed to create system reports that ensure strategic and operational effectiveness and efficiency.

• Vendor management: Owns the relationship with the technology providers of its application ecosystem and oversees the recurrent interactions between the providers and its team. Supports annual business reviews with technology providers to ensure their performance, and promotes synergy between the two parties.

What you will bring:

About University of Ottawa

Type

University

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