at University of Durham, Durham, United Kingdom
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The Role and the Department The Customer Services Team is part of University Library and Collections (ULC). We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user services in our Libraries and study spaces, 7 days a week, including 24/7 term-time opening during our busiest periods. Customer Services Co-ordinators are essential to the development and provision of specialist library services to students and academics. They co-ordinate the day-to-day operations of the library and have specialist areas of responsibility which include a highly responsive enquiry service, social media, user experience, digitisation (making resources available to support reading lists, teaching and research activity), disability support, online support, circulation operations (ensuring physical items are available for loan, responding to resource requests, supporting learning and research activity), as well as being involved in wider service delivery. While working on site in the role as duty co-ordinator, they take responsibility for any escalated issues, decision making, process reviews, etc. triaging, trouble shooting and problem-solving issues as they arise, especially in evenings and at weekends. Customer Services Co-ordinators have responsibility for line-management, work allocation, training and oversight of colleagues within the wider Customer Services team (Customer Services Assistants, Information Assistants and Library Assistants), and associated services, delivered across multiple sites. The Customer Services Co-ordinator team work Monday to Sunday, working early morning, day and evening shifts as part of a standard rota, typically covering between 7:45am and 8pm, including bank holidays. As our services are delivered across multiple sites, there is an expectation that the successful candidate will be available to work at any University Library and Collections site as service demands. The planned shift pattern for this role includes evening and weekend shifts every week.
Salary £48,337 to £57,666 a yearCloses 12 Nov
Full time, fixed-term/contract
Assistant Professors (Research) are encouraged to focus on research but are also expected to engage in wider citizenship to enhance their own development, support their department…
Salary £25,844 to £26,633 a yearCloses 18 Nov
Full time, permanentEarly years and childcare
And the department The nursery practitioner position is to work in an “outstanding” nursery with children aged 0-5years. We are a large setting split into four rooms, we have an…
Salary £61,165 to £68,817 a yearCloses 23 Nov
Full time, permanentAdministration and business
And the Department The Head of Financial Accounting is a pivotal senior leadership role within the Finance Department, reporting directly to the Director of Finance and playing a…
Salary £39,560 to £48,970 a yearCloses 16 Nov
Full time, fixed-term/contractIT and technicians
And Department The International Office is responsible for: The recruitment of international students to all areas of the university to meet institutional targets Delivery of…
Salary £48,337 to £57,666 a yearCloses 25 Nov
Full time, permanent
And the Department The purpose of the Strategy, Planning and Insight Department (SPIO) is to work collaboratively to help people to make effective evidence-based decisions and…
Salary £27,865 to £30,986 a yearCloses 17 Nov
Full time, permanentAdministration and business
And the Department The role supports the IS Senior Product Manager, for the team that the successful applicant is allocated, to deliver effective technology solutions to the…
Salary £27,865 to £30,986 a yearCloses 26 NovStarts as soon as possible
Full time, fixed-term/contractIT and technicians
And the Department Applications are invited for a laboratory technician to support the research and operation in Dr Jeongmin Choi 's laboratory, starting as soon as possible. This…
Salary £39,560 to £46,970 a yearCloses 29 Nov
Full time, permanentAdministration and business
And the Department Research and Innovation Services (RIS) provides guidance, expert advice and hands‑on support for all aspects of research and research‑related activity…
Salary £61,165 to £68,817 a yearCloses 22 Nov
Full time, permanentAdministration and business
And the Department Head of Communications and Engagement This senior level, strategic communications role is suited to professionals with significant leadership experience in…
Salary £39,560 to £46,970 a yearCloses 16 Nov
Full time, fixed-term/contract
The Department seeks to appoint a Grade 7 Post-Doctoral Research Associate in onboard carbon capture and storage to contribute to this active research environment. We welcome…
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