Salesforce Solution Architect
at City Year, Several locations, United States
Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on cityyear.wd5.myworkdayjobs.com.
- Salary
- Not given in the advert
- Closing date
- Open until filled
- Start
- Not given in the advert
- First seen
- 8 November 2026, on a public job listing
On cityyear.wd5.myworkdayjobs.com · Send it by: WhatsApp · LinkedIn · Email · X
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The advert
Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Active City Year Staff members must login to Workday to apply internally.
Number of Positions: 1
Position Overview
Salesforce Solution Architect is responsible for the health, security and stewardship of the ITS Salesforce eco-systems and partners with product owners to ensure that functionality meets evolving business needs while maximizing the value of the Salesforce platform. This highly-collaborative role is both hands-on and strategic – supporting users and functional leads with complex issues as well as partnering to plan the roadmap and lead projects to improve our systems & business processes.
Job Description
Salesforce Solution Architect
CITY YEAR OVERVIEW
City Year helps students and schools succeed. Fueled by national service, City Year partners with public schools in high-need communities to help meet the holistic needs of all students. Diverse teams of City Year Ameri Corps members serve as tutors, mentors, and role models, providing research-based student, classroom, and whole school supports to help students stay in school and on track to graduate from high school, ready for college and career success. A 2015 study shows that schools that partner with City Year were up to 2-3 times more likely to improve on mathematics and English language arts assessments.
With our partners, City Year is contributing to a bold vision of what public schools can and should be for all children: places of learning, exploration, growth and risk-taking.
City Year is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 900 staff and 3,100 Ameri Corps members work and serve in 29 communities across the country, including Boston – where City Year was founded in 1988 and is headquartered – and Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom.
A proud member of the Ameri Corps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator’s highest rating since 2003, certifying our commitment to accountability, transparency, and responsible fiscal management. Only 1% of rated organizations have received this distinction for more than 12 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more at www.cityyear.org, City Year’s Facebook page, on Twitter, and Linked In.
Position Overview
The City Year Salesforce Solution Architect is responsible for the health, security and stewardship of the ITS Salesforce eco-systems and partners with product owners to ensure that functionality meets evolving business needs while maximizing the value of the Salesforce platform. This highly-collaborative role is both hands-on and strategic – supporting users and functional leads with complex issues as well as partnering with business stakeholders and vendors to plan the roadmap and lead projects to improve our systems & business processes.
This role is part of the ITS Enterprise Applications Team, which is responsible for maintaining, supporting and improving the key applications used to run and grow our organization and improve the experience of our staff and Ameri Corps members. This role reports to the Director of Enterprise Applications.
Our ideal candidate feels passionately about City Year’s mission and is a solution-oriented team-player excited about promoting the effective use of Salesforce and empowering staff with efficient business processes and insights. The location for this position is flexible.
WHAT YOU WILL DO
Responsibilities
The Salesforce Solution Architect will lead in architectural (design/integration standards, system maintenance, and improvements), strategic (shaping roadmap, partnerships, governance, and vision), and technical aspects of managing the Salesforce eco-system at City Year. Your responsibilities will span three Salesforce environments:
• our Constituent System, which manages donor, alumni, and school partner data using Sales Cloud with NPSP
• our Service Desk, built on Experience Cloud
• our Student Data System, which manages student performance and intervention data using a customized Sales Cloud implementation with an unmanaged package.
Operational Excellence
o Define & document a flexible, scalable, and robust future-state architecture for the Salesforce platforms, identify gaps between current and desired end-states and create roadmaps in collaboration with product owners to reach future state.
o Responsible for overall system health & security and perform the ongoing maintenance & improvement of Salesforce platforms & 3rd party applications.
o Understand systems interfacing with Salesforce and determine strategy to maintain/improve interfaces including Single Sign-on, Workday, Marketo, iWave, student assessment systems, GoFund Me Pro, Apsona, Own Backup and Archive and Azure and maintain/build interfaces as needed.
o Proactively prepare for and perform recurring operational tasks/annual activities supported by the system in partnership with functional leaders, including periodic Salesforce releases.
o Lead the response on major service degradations or outages to identify root causes, ensure a resolution, possibly implement the resolution, follow up with customers, and define changes to prevent reoccurrence.
o Organize and oversee the technical work of a Salesforce Business Systems Manager beyond day to day activities, especially mentoring on Salesforce skills and expertise. [TS1.1][EG1.2]
Innovate Intentionally to Optimize Service Delivery
o Functional Leaders and end users’ business needs and improvements are supported thru Salesforce systems.
o Effort of system enhancements is well understood in order determine place on roadmap/priorities, effort, capacity, cost, and timing with other initiatives.
o Salesforce and Salesforce vendors/consultant Partnerships are strong and mutually beneficial
o Improve Salesforce systems by identifying new Salesforce solutions, engaging with stakeholders to ensure value and commitment to project, engage vendors to perform project, build key components of solution, test and oversee validation of solution, and supervise deployment ensure that technology best practices are followed throughout the project.
o Implement strategic projects, system enhancements/point releases in collaboration with functional leaders and external vendor partners
Partnerships
o Nurtures strategic relationships with internal partners and users to understand unique technology needs and work habits.
o Serve as the bridge between the functional owners and the technical resources to transform and develop new requirements into designs, development approaches and implementation.
o Lead external partnership conversations with Salesforce and lead on annual renewal process for system and annual licenses need assessment with support from ITS leadership.