CRM Enablement Manager (12-Month Fixed-Term Contract)
at Cognita head office, United Arab Emirates
Listed on EduAtlas: live school vacancies from schools’ own careers pages and public job services. Apply on cognitapeople.csod.com. 2 similar posts in United Arab Emirates.
- Salary
- Not given in the advert
- Closing date
- 22 November 2026
- Start
- Not given in the advert
- Type of post
- Administration and business
A support post, not a teaching post. - First seen
- 6 November 2026, on Cognita
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The advert
Working with us Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students, 22,000 colleagues, 14 curricula and 9 languages of instruction. Our strength lies in our diversity. There is no single model of a Cognita school because education is inherently local. When families choose a school, they are making a deeply personal and community-based decision, and our schools reflect this. What unites us is a shared ambition to deliver consistently high-quality education, alongside an exceptional experience for students and parents. We define this clearly through group-wide standards that articulate what “great” looks like, while allowing schools the freedom to express their local identity. We have recently launched a new vision and strategic plan. It is ambitious and sets a clear direction for the years ahead. Job Overview This is a 12-month fixed-term contract position. Help our people become confident Hub Spot users. Cognita is a global community of schools committed to making a lasting difference in education. We believe great schools are built by great people, and as Hub Spot rolls out across our clusters, we need someone who can build the skills and confidence our people need to use it well. As our CRM Enablement Manager, you’ll own how schools and clusters learn to use Hub Spot, from first onboarding through to proficiency. You’ll build the learning pathways, the searchable resource library and the certification framework, and you’ll scale it through a train-the-trainer model rather than one-to-one delivery. The result is a self-service training resource people trust, and a growing community of certified Hub Spot champions. What you’ll do • Own the training and enablement strategy for Hub Spot across the full user lifecycle, from onboarding through to business as usual • Design and maintain a centralised, searchable repository of training and support materials, forming the foundation of a future self-service support portal • Define learning pathways for each user group (Sales, Parent Experience, School Leadership, Regional and Cluster Leads), matched to what each group needs to do in Hub Spot • Own an internal certification framework for Sales and Parent Experience users, tied to pathway completion, to surface proficiency and identify Hub Spot champions • Partner with the CRM Optimisation Manager to link certification to Hub Spot permission levels, so functionality unlocks on demonstrated proficiency • Curate external training and certification resources, such as Hub Spot Academy, to complement internal pathways • Run train-the-trainer programmes for Regional and School Leads, coaching and quality-checking their local delivery • Keep training materials up to date with product and process change, working with the Business Analyst, CRM Optimisation Manager and Change Management Lead • Feed recurring training gaps back to the team, so repeated questions that point to a process or product issue are surfaced as a change need rather than a training one • Own business-as-usual training, including refreshers, new-starter onboarding and new-feature training, as more schools onboard You’ll work closely with the CRM Optimisation Manager, the Change Management Lead, the Business Analyst, the CRM Data Manager, the Hub Spot Global Rollout Programme Manager, Regional and Cluster Leads, school leadership, and external partners such as Hub Spot Academy. What you’ll bring Essential • Experience designing and delivering training programmes across multiple sites, regions or time zones • Experience building learning pathways or certification frameworks tied to role-based proficiency • Experience running a train-the-trainer model, enabling local leads to deliver training rather than training every end user directly • Strong instructional design skills, with the ability to turn complex product and process knowledge into clear, structured learning for non-technical audiences • Confidence designing and facilitating both in-perso